Knowledge Base
Service Support
StarChase Service & Delivery Help CenterProduct Support
Find support information related to our software product line.Training Department
This section is to be used by certified StarChase instructors. The material includes PowerPoints, Training Manuals, Lessons Plans, Videos, and Sign-In Sheets.
Recent Articles
AppTrac | Mobile Mapping Overview
The video listed below will walk users through the basic operations and features of mobile mapping. Please click the watch video link below to view:Guardian-VX (Vehicle-Mounted Launcher)
In this section, you’ll find all the training material related to our Guardian VX Vehicle-Mounted Launcher system.Guardian-HX (Handheld Launcher)
In this section, you’ll find all the training material related to our Guardian VX Vehicle-Mounted Launcher system.CoreView (Mapping/Tracking)
In this section, you’ll find all the training material related to our CoreView mapping tracking platform.CoreView User Roles & Access Rights
Please see the chart below to learn more about the CoreView Real-time Mapping user roles & access rights. Click the download button if you would like to grab a copy of the User Access Matrix for future reference.
Popular Articles
Service & Delivery Checklists
Please click on the link below to access the checklist you would like to complete: Installation Required Photographs Service & WarrantyCoreView RTM | Playback Report
The playback report allows users to play a video of the deployment / pursuit showing the location, speed, distance, and direction that an asset has traveled. To learn more, check out the video walkthrough below for more details:Vehicle Mounted Launcher User Manual
To access the Vehicle Mounted Launcher User Manual, please click on the Read PDF to download a copy of the document.Handheld Launcher User Manual
To access your handheld launchers' user manual. Locate your model number below and click the link: Model Number Guardian HX 3.1When Pressing "ON" System Starts Powering Up Sequence But Cycle Stops Abruptly
Possible Cause#1 Bad car battery leading to a low voltage results in failure to power StarChase system Car alternator needs work/replaced Solution Set#1 Check to see if "ON" and "Down Arrow" buttons are illuminated